4.
It is one of the most important skills you will need as a hotel manager.At work,you will be managing employees from all departments as well as working with customers.You will need to let employees know whether or not they are doing their jobs correctly in a way that will encourage them rather than frustrate them.You will also need to turn on your smile for customers and let them know why staying at your hotel is a good decision.
5.
As a hotel manager,you will likely be dealing with multiple employees and customers at the same time.However,if you fail to listen to what each person is saying,you might miss an important issue with the hotel or give customers the idea that your hotel doesn't care their needs or business.This could damage the reputation of your hotel and cause you to lose business.This is why taking the time to listen to what people around you are saying is important;employees' concerns about the work environment can cause them to be less friendly and not to work as efficiently.
答案 1.B 2.C 3.A 4.F 5.E
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维D 根据短文内容,从下框的A~F选项中选出能概括每一段主题的最佳选项。选项中有一项为多余项。(每题2分,满分10分)
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