Dickinson's grandson, Caden Rodgers, suffered a head injury in an accident. Dickinson's wife called Southwest and asked them to hold the plane. After the flight, Dickinson said, he wanted to thank the pilot again for his sincere display of sympathy (表示同情) but didn't get the chance.
Most airlines would punish any staff member who holds up a flight, however, a Southwest spokeswoman said the pilot's actions were _exemplary._
“You can't hold a plane for every late customer, but I think we would all agree that the pilot absolutely made the right decision, ” Southwest spokeswoman Marilee McInnis said. “I don't think you could ask for a better example of great service for our customers. It gives you a sense of pride that our pilot took such an action.”
1. What caused Dickinson to arrive late?
A. A terrible accident on his way to the airport.
B. Too many passengers in the airport.
C. A panic at the airport.
D. His old age and slow movement.
2. After boarding the plane, Dickinson felt that ______.
A. he was out of luck that day
B. there was nothing special about it
C. the plane couldn't take off without him
D. he was very grateful for the pilot's help
3. The underlined word “exemplary” in the sixth paragraph means “ ______ ”.
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