C. Unavoidable feeling of self-doubt

　　D. Overcoming internal fears

　　Would you like to be a king or queen? To have people waiting on you hand and foot? Many Americans experience this royal (王室的) treatment every day.How? By being

　　customers (顾客).The American idea of customer service is to make each customer the center of attention. Need proof ? Just listen to the advertisements:

　　Most of them sound like the McDonald’s said: “We do it all for you.”Actually, not all stores in America roll out the red carpet (地毯) for their customers. But wherever you go, good customer service means making customers feel special.

　　People going shopping in America can expect to be treated with respect from the very beginning. Most places don’t have a “furniture street” or a “computer road” which allow you to compare prices easily.Instead, people often use the telephone and “let their fingers do the walking” through the Yellow Pages.From the first “hello,” customers receive a courteous response to their questions. The contact for the first time can help them decide where to shop.

　　When customers get to the store, they are treated as honored guests. Customers don’t usually find store clerks sitting around watching TV or playing cards.Instead, the clerks greet them warmly and offer to help them find what they want.In most stores, the signs that label each department make shopping very easy. Customers usually don’t have to ask how much items cost,

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