1．我收到你们上个月的话费单后发现有些计算错误，我觉得我被多收(overcharge)了两个国际长途费用。

　　2．但当我打电话询问客服部门时，接电话的女孩态度非常粗鲁。一方面她总是打断我的话，另一方面她甚至说错误在我。

　　3．我建议对这个女孩进行处罚，另外告诉她该如何对待客户。我希望她能正式向我道歉。 注意： 1．此投诉信应写给中国电信公司(China telecom)服务经理。 2．信的开头与结尾已给出。 3．词数：100左右。 Dear Sir， I am writing to let you know the deplorable attitude of one of your staff members.______________________________________________ An early response will be appreciated. Sincerely yours， Li Hua 阅读写作(四) │ 词句模板 【参考范文】

　　Dear Sir,

　　I am writing to let you know the deplorable attitude of one of your staff members. I received my telephone bill for the previous month from you and thought there were some errors in calculation; I had been overcharged for two overseas calls. However, when I called your Complaints Department, the girl who answered my phone was very rude. For one thing she interrupted me continually, for another she even said that it was my own fault. Needless to say, such a way of dealing with customers is unacceptable. I would like to suggest that the girl in question should be disciplined, and instructed on the proper way to deal with clients. And I hope she can make a formal apology to me.

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