B. Experiments of Personality Evaluation

　　C. Developing Better Drinking Habits

　　D. Physical Sensations and Emotions

　　In ancient Egypt ，the pharaoh(法老) treated the poor message runner like a prince when he arrived at the palace, if he brought good news. However, if the exhausted runner had the misfortune to bring the pharaoh unhappy news, his head was cut off.

　　Shades of that spirit spread over today’ s conversations.Once a friend and I packed up some peanut butter and sandwiches for an outing. As we walked lightheartedly out the door，picnic basket in hand, a smiling neighbor looked up at the sky and said, “Oh boy, bad day for a picnic. The weatherman says it’ s going to rain.” I wanted to strike him on the face with the peanut butter and sandwiches. Not for his stupid weather report, for his smile.

　　Several months ago I was racing to catch a bus.As I breathlessly put my handful of cash across the Greyhound counter, the sales agent said with a broad smile, “Oh that bus left five minutes ago.” Dreams of headcutting!

　　It’ s not the news that makes someone angry. It’ s the unsympathetic attitude with which it’ s delivered. Everyone must give bad news from time to time, and winning professionals do it with the proper attitude. A doctor advising a patient that she needs an operation does it in a caring way. A boss informing an employee he didn’ t get the job takes on a sympathetic tone.Big winners know, when delivering any bad news, they should share the feeling of the receiver.

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