) 2. The writer mentions “phone rage”(Paragraph 3) to show that
.
A. customers often use phones to express their anger
B. people still prefer to buy goods online
C. customer care becomes more attention
D. customers rely on their phones to obtain services
(
) 3. What does the writer recommend to create delight?
A. Calling customers regularly
B. Giving a “thank you” note.
C. Delivering a quicker service
D. Promising more gifts.
(
) 4. If a manager should show his empathy (Paragraph6), what would he probably say?
A. “I know how upset you must be.”
B. “I appreciate your understanding.”
C. “I’m sorry for the delay.”
D. “I know it’s our fault.”
(
) 5. Customer delight is important for airlines because
.
A. their telephone style remains unchanged
B. they are more likely to meet with complaints
C. the services cost them a lot of money
D. the policies can be applied to their staff
(
) 6. Which of the following is conveyed in this article?
A. Face-to-face service creates comfortable feelings among customers.
【2016届高考英语二轮复习阅读理解训练七十集之连载(7)】相关文章:
★ 【课堂新坐标】2017届高考英语(通用版)二轮复习书面表达专题训练:训练3 书信、邮件+议论文(Ⅰ)(含解析)
★ 贵州省贵阳市2014高考英语(新人教版)一轮阅读训练(40)附答案
★ 【北京专用】2014届高考英语一轮复习方案课时作业:选修7 Unit 1 Living well
★ 2016届高考英语二轮复习阅读理解七十五十集之连载训练:(7)
★ 辽宁省辽阳市2014高考英语单项选择一轮(暑假)训练(4)附答案
★ 湖南省汝城二中2014届高考英语一轮复习阅读训练 (41)
★ 辽宁省辽阳市2014高考英语单项选择一轮(暑假)训练(9)附答案
★ 四川省2016届高考英语一轮复习课时作业(23) Module 5 A Trip Along the Three Gorges 外研版必修4
★ 重庆市2014高考英语阅读理解一轮(精品)训练题(14)附答案
★ 2017高考四川省广安市英语阅读理解一轮系列训练:10(含解析)
最新
2017-04-24
2017-04-24
2017-04-24
2017-04-24
2017-04-21
2017-04-21