Customers also forget why they came to the store in the first place. Just as I finish ringing up an order, a customer will say, “ Oops, I forgot to pick up a fresh loaf of bread. I hope you don’t mind waiting, while I go to get it.”Five minutes later, he’s back with the bread, a bottle of milk, and three rolls of paper towels. What is stranger is that customers also seem to forget that they have to pay for their groceries. Instead of writing a check or looking for a credit card while I am ringing up the groceries, a customer will wait until I announce the total. Then, in surprise, she says , “ Oh no, what did I
do with my check book?” After 5 minutes of digging through her purse, she borrows my pen because she has forgotten hers. But I have to tolerate customers because they pay my salary, and that’s something I can’t afford to forget.
1. What does the author say about his customers?
A .They can not count numbers.
B. They sometimes jump the queue.
C. They don’t know how to express themselves.
D. They behave as if their memories had totally failed.
2. According to the text, who are supposed to be in the express line?
A
Customers with nothing purchased.
B.
Customers with not more than 15 items.
C. Customers with items between 15 and 25
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