Renew or Validate Your Card

　　All adult,teen and child library cards for cardholders must be renewed every three years.New library card applicants who applied for a card online must renew their card before full cardholder privileges can be extended.Cardholders can visit any New York Public Library location to present the required forms of identification in order to renew their card.Cardholders may also email copies of the required forms of identification to patronaccounts@ nypl.org. Alternatively,this information may be faxed to 212-621-0278.

　　Forgot Your PIN?

　　If you forget your secret code,you can provide the library with a valid email address and click on the Forgot Your Secret Code link.A link with instructions on changing your secret code will be sent to the email address on your account,giving you a brief period of time to update your information.You must select a 4-digit numeric secret code,with no repeating or obvious numbers ( e.g.1234 or 2222).If you have not provided us with a valid email address,you may visit a library location to reset your secret code.

　　Replace a Lost or Stolen Card

　　Cardholders are responsible for all items on a card,all use made of the card and all charges made against it until it is reported lost or stolen.If your card is lost or stolen,inform the library immediately.Call 917-275-6975,email Ask NYPL,or visit your nearest library to report the card lost.

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