Customer care is obviously here to stay and it would be a foolish company that used slogans such as "we do as we please”. On the other hand, the more customers are promised, the greater the risk of disappointment.

　　(

　　) 1. We can learn from Paragraph 2 that

　　.

　　A. complaining customers are hard to satisfy

　　B. unsatisfied customers receive better service

　　C. Satisfied customers catch more attention

　　D. well-treated customers promote business

　　(

　　) 2. The writer mentions “phone rage”(Paragraph 3) to show that

　　.

　　A. customers often use phones to express their anger

　　B. people still prefer to buy goods online

　　C. customer care becomes more attention

　　D. customers rely on their phones to obtain services

　　(

　　) 3. What does the writer recommend to create delight?

　　A. Calling customers regularly

　　B. Giving a “thank you” note.

　　C. Delivering a quicker service

　　D. Promising more gifts.

　　(

　　) 4. If a manager should show his empathy (Paragraph6), what would he probably say?

　　A. “I know how upset you must be.”

　　B. “I appreciate your understanding.”

【2016届广东汕头市高考英语二轮阅读理解练习（5）】相关文章：

★ 2017届高考英语二轮复习课时训练：14（含解析）

★ 湖南省岳阳市2014高考英语一轮单项选择训练题（11）及答案

★ 重庆市2014高考英语阅读理解一轮（精品）训练题（10）附答案

★ 湖南省岳阳市2014高考英语一轮单项选择训练题（10）及答案

★ 2017高考四川省广安市英语阅读理解一轮系列训练：8（含解析）

★ 浙江省湖州市2014高考英语阅读理解一轮（暑假）精炼（12）含答案

★ 【优化方案】2017届高考英语二轮复习全国卷Ⅱ题型重组训练：第13组（含解析）

★ 湖南省汝城二中2014届高考英语一轮复习阅读训练 (52)

★ 江苏省扬州市2014高考英语一轮 阅读理解暑假练习题（10）

★ 2017高考四川省广安市英语阅读理解一轮系列训练：1（含解析）