2016届广东汕头市高考英语二轮阅读理解练习（5）_高考复习指南

　　C. “I’m sorry for the delay.”

　　D. “I know it’s our fault.”

　　(

　　) 5. Customer delight is important for airlines because

　　A. their telephone style remains unchanged

　　B. they are more likely to meet with complaints

　　C. the services cost them a lot of money

　　D. the policies can be applied to their staff

　　(

　　) 6. Which of the following is conveyed in this article?

　　A. Face-to-face service creates comfortable feelings among customers.

　　B. Companies that promise more will naturally attract more customers.

　　C. A company should promise less but do more in a competitive market.

　　D. Customer delight is more important for airlines than for banks.

　　参考答案、DCCABC

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