(2016·成都一诊)

　　A:Can you do something about the service in your hotel,manager?

　　B:　1　. 

　　A:My breakfast,that’s the problem.

　　B:Yes?

　　A:I ordered a breakfast from room service half an hour ago.

　　B:Yes?

　　A:I’ve phoned room service three times,but my breakfast still hasn’t come.

　　B:　2　.Surely,you are angry. 

　　A:I’ve got a meeting at nine.And now it seems I’ll have to go there without breakfast.

　　B:Sorry,madam.You ordered breakfast half an hour ago and you’ve phoned three times since then.

　　A:　3　 

　　B:You should have received your breakfast no later than five or ten minutes after you’d ordered it.

　　A:　4　. 

　　B:I’ll work into this and make sure that the breakfast is sent to you immediately.Full English breakfast,was it?

　　A:Yes.Full English breakfast.

　　B:　5　. 

　　A:Thanks.

　　A.I see.

　　B.That’s right.

　　C.You’re welcome.

　　D.So what,madam?

　　E.That’s what I thought.

　　F.Sorry,madam.What’s the problem exactly?

　　G.I’ll deal with this and have it sent to your room right away.

　　答案:1~5 FABEG

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