Looking forward to your reply.

　　Li Hua

　　Jenny is a Grade Two student. She was once∧ very active and happy girl, but everything

　　a

　　has changed before she started playing computer games. She doesn’t play volleyball with her

　　since

　　friends any much more. When she sits in the classroom, she has troubles paying attention to what

　　trouble

　　the teachers say. She sleeps in class and she spends little time study. She becomes a complete

　　studying

　　completely

　　写作：

　　To whom it may concern,

　　I’m one of your customers. I ordered a set of Bookworm Series on your website two weeks ago, but I didn’t receive them until yesterday. And much to my disappointment, the books were so poorly packed up that the cover of one book was torn. To make matters worse, it is not a complete set, as I found one book missing.

　　It’s bad to have received such poor service, and I believe I have every right to ask you to deal with this problem. I hope that you either return my money or deliver a new set of books to me. Besides, I’d like to be informed of the process of your dealing with my complaint.

　　Looking forward to your reply.

　　Li Hua

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