E. Try your best, and you are more likely to master the negotiation skills.

　　F. If you have other options, ensure the other party won’t be aware of them.

　　G. This way, everyone feels they have contributed to the negotiation process.

　　第二节（共10小题；每小题1.5分，满分15分） 

　　阅读下面材料，在空白处填入适当的内容（不多于3个单词）或括号内单词的正确形式。

　　Agent: What is

　　61

　　with you, madam? You look pale and anxious.

　　Jane:

　　Oh, my God ! My luggage got lost just now.

　　Agent: Take it easy. Would you please describe it

　　62

　　detail ? I will try to help you.

　　Jane:

　　Thank you. I have just been to the cafe,

　　63

　　I put my luggage under the table. Then I

　　64

　　(order) a coffee when I was waiting for the train. When I finished drinking, I found my suitcase

　　65

　　(go).

　　Agent: I feel sorry to hear that. Or perhaps someone just picked up the wrong case.

　　Jane:

　　I can’t believe it.It is

　　66

　　(possible)!

　　Agent: Will you please leave your name and your address here? We will make an attempt

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