If you want to make a complaint while in the hospital, Patti Harvey, vice president of quality and patient care services for Kaiser Permanente in Southern California, recommends talking with the bedside nurse. If that doesn’t work, you can talk with other people higher in the chain of command, up to the hospital administrator. If the problem isn’t still taken care of ---say you disagree with your treatment plan or have a problem with your doctor---member service offices at each hospital can help address your concerns.

　　28. Why are there more complaints from patients?

　　A. Because hospitals have more and more rights.

　　B. Because it’s convenient for people to put forward complaints.

　　C. Because in the hospital there are more accidents than before.

　　D. Because there are more departments to deal with complaints.

　　29. Many consumers don’t make a complaint because ___________________.

　　A. few accidents happen

　　B. it takes time to make a complaint

　　C. many complaints are lost

　　D. complaints are bad for a long-term care facility

　　30. The last paragraph mainly tells us _____________.

　　A. how to make complaints in the hospital.

　　B. something about Patti Harvey

　　C. to solve problems with the hospital quickly D. we should say we disagree with the treatment plan

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