Consumer Complaints Received By the CBC

　　Category 2003 2004

　　Flight problems 20.2% 22.1%

　　Baggage 18.3% 21.8%

　　Customer service 3.1% 11.3%

　　Oversales of seats 10.5% 11.8%

　　Refund problems 10.1% 8.1%

　　Fares 6.4% 6.0%

　　Reservation & Ticketing 5.8% 5.6%

　　Tours 3.3% 2.3%

　　Smoking 3.2% 2.9%

　　Advertising 1.2% 1.01%

　　Credit 1.0% 0.8%

　　Special passengers 0.9% 0.9%

　　Others 6.0% 5.3%

　　Total Number of Complaints 2,988 1,792

　　64．About how many complaints about Credit were received by the CBC in 2003?

　　A．28 B．29 C．30 D．31

　　65．By about what percent did the total number of complaints decrease from 2003 to 2004?

　　A．40% B．60% C．75% D．100%

　　66．If the circle graphs below show total consumer complaints for 2003, which graph shows a dark part that is about Flight problems and Refund problems together?

　　67．Which of the following statements can be inferred from the table?

　　a.In 2003 and in 2004, complaints about Flight problem, Baggage, and Customer service together took about 50 percent of all consumer complaints received by the CBC Company.

　　b.The number of Special passengers complaints was unchanged from 2003 to 2004.

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