According to Julian Payne, the most powerful people in any hotel are the porters, who carry bags for hotel guests. “Porters can do almost anything. They can get you tables at the best restaurants or tickets for a popular concert. Don’t ask me how they do it or what their deal is because I don’t know. Most of them have been there for years. They know more about the history of the hotel and the guests than anyone else. They are invaluable. A head porter will come in even on his day off so he can say hello to someone he remembers visiting the hotel years ago.”
64. When guests ask for something strange, the manager of a good hotel would think ______.
A. how he can meet their needs
B. why they have such demands
C. what problems the hotels has
D. who is the best person to go to
65. Why are the porters considered the most powerful people in expensive hotels?
A. They sell tickets for concerts. B. They can complete difficult tasks.
C. They know the history of hotels. D. They usually work in a hotel for a long time.
66. Which of the following examples explains “we did help out”?
A. The hotel bought a ring for a young lady.
B. A Japanese married the woman he loved.
C. The manager once acted as a captain.
D. A young lady agreed to marry her boyfriend.
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