British Airways also says its customer care policies are applied within the company and staff are taught to regard each other as customers requiring the highest standards of service. Customer care is obviously here to stay and it would be a foolish company that used slogans such as “we do as we please”．On the other hand，the more customers are promised，the greater the risk of disappointment. 阅读写作(二十三) │ 重视推理判断 1．The writer mentions “phone rage” (Paragraph 3)to show that ________.

　　A．customers often use phones to express their anger

　　B．people still prefer to buy goods online

　　C．customer care becomes more demanding

　　D．customers rely on their phones to obtain services 阅读写作(二十三) │ 重视推理判断 2．If a manager should show his empathy (Paragraph 6)，what would he probably say?

　　A．“I know how upset you must be.”

　　B．“I appreciate your understanding.”

　　C．“I'm sorry for the delay.”

　　D．“I know it's our fault.” 阅读写作(二十三) │ 重视推理判断 3．Customer delight is important for airlines because ________.

　　A．their telephone style remains unchanged

　　B．they are more likely to meet with complaints

　　C．the services cost them a lot of money

　　D．the policies can be applied to their staff 阅读写作(二十三) │ 重视推理判断 4．Which of the following is conveyed in this article?

【2017届高考英语一轮复习方案精品课件：第26讲 Unit 3《The world of colours and light》（牛津译林版选修8）】相关文章：

★ 【北师大版】2014届高考英语一轮复习指导课时作业：Unit 2 B卷 Word版含解析

★ 2017届高考英语二轮复习大题冲关秘籍短文改错：解题策略（含解析）

★ （安徽专用）2014届高考英语一轮复习方案 作业手册（11）模块4 《Unit 11 The Media》（含解析） 北师大版必修1

★ 【优化方案】2017届高考英语二轮复习全国卷Ⅱ规范练：2（含解析）

★ 2017届高考英语二轮复习课时训练：10（含解析）

★ 四川省2016届高考英语一轮复习课时作业（21） Module 3 Body Language and Non verbal Communication 外研版必修4

★ 【优化方案】2017届高考英语二轮复习全国卷Ⅱ题型重组训练：第19组（含解析）

★ 2017届高考英语二轮复习课时训练：4（含解析）

★ 2017届高考英语二轮复习课时训练：1（含解析）

★ 【浙江专用】2014届高考英语一轮复习课时作业(二十八)选修6Unit 3《A healthy life》