Making customers feel they are important is an excellent way to serve them better. Treat customers as individuals and the best way to do that is using their first name and finding ways of praising them in a sincere way.

　　In addition, there are some other skills which will help you to serve your customers better. For example, once you finish solving the problem for the customer, before ending the call, always remember to ask if there is anything else you can do for them.

　　End the call with a “thank you”. If customers are angry, let them express their anger completely. Never interrupt or start speaking until they’ve finished. Once they’ve finished speaking, try to calm them down by apologizing.

　　In a word, always remember that if the customers remain happy, you’ll be in business.

　　Title How to 35.________ customer service

　　The meaning

　　of customer

　　service The way companies behave towards their customers.

　　The 36.____ of customer

　　service The quality of service determines whether companies can 37.________their customers. For example, bad service can result in 38.________ customers.

　　Tips

　　Take your customers seriously because they are your boss and the source of your income.

　　Recognize the needs of the customers.

　　◇Ask the customers the right kind of questions and offer 39.________to their problems.

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