Never assume that people do what they do to annoy or hurt you. Sometimes there’s a good reason why that person does what he or she does, and a potential conflict disappears right there. Do remember to make an inquiry, not an accusation of any sort.

　　★ Appreciate. Praise the other part in the conflict. Tell them why it’s worth it to you to solve the conflict. This can be difficult as few people find it easy to praise and appreciate a person they disagree strongly with, but it’s a great way to move forward.

　　Topic How to 35.________ conflicts at work

　　Reason Conflicts won’t 36.________if not dealt with

　　37.________

　　on handling

　　conflicts · Don’t be afraid of conflicts which can happen in many 38.________and try to resolve a conflict soon or it will get 39.______.

　　·Interrupt the “waiting game” and try to admit your 40.________actively.

　　· Don’t imagine people do something to make you 41.________ on purpose.

　　· Remember not to 42.________others, but ask them nicely about what they do, which may make a difference.

　　· Try to appreciate the other part in the conflict although it is 43.________to do so.

　　44.________ As long as you learn to do with conflicts, you’ll work in joy.

　　答案

　　课时作业(十六)

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