There's an old saying：People don't care how much you know until they know how much you care.Let your customers know that you care about communicating with them in their way.Asking is merely adding another level of customer service.

　　Knowing how your people like to communicate can be even more important with prospective customers.

　　Say you're sending a proposal for a project and competing with another vendor.If you assume that your prospective client reads his or her e­mail regularly you might transmit your proposal as an attachment.

　　If your assumption is wrong，and if your competitor has taken the time to learn that your prospective customer really wants to receive documents via fax，your prospective client might not even see your proposal until after the job is awarded.

　　It only takes a minute to ask the question，and it might make a big difference in your income.

　　Ways of__1__with your customers

　　Advantages Disadvantages

　　_2_

　　ways

　　Using

　　e­mail __3__long phone conversations. There is a

　　__4__of

　　friendliness.

　　Using

　　the tele­

　　phone ◆Help you find what others have in__5__with yourself.

　　◆Help you to__6__time in communication. Maybe the

　　conversation__7__long.

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