D．Fragments

　　33．A.unless

　　B．even if

　　C．as if

　　D．before

　　34．A.reply

　　B．attitude

　　C．opinion

　　D．determination

　　35．A.to be honest

　　B．in that case

　　C．after all

　　D．strictly speaking

　　Ⅲ.阅读理解

　　In the more and more competitive service industry, it is no longer enough to promise customer satisfaction. Today, customer “delight” is what companies are trying to achieve in or order to keep and increase market share.

　　It is accepted in the marketing industry, and confirmed by a number of researches, that customers receiving good service will promote business by telling up to 12 other people: those treated badly will tell their tales of woe to up to 20 people, 80 percent of people who feel their complaints are handled fairly will stay loyal.

　　New challenges for customer care have come when people can obtain goods and services through

　　telephone call centers and the Internet. For example, many companies now have to invest(投资)a lot of money in information technology and staff training in order to cope with the “phone_rage”—caused by delays in answering calls, being cut off in mid­conversation or left waiting for long periods.

【2017届高考英语一轮复习课时作业14：Unit 4《Astronomy the science of the stars》（新人教版必修3浙江专用）】相关文章：

★ 2014届高考英语一轮复习课时作业(十二)必修2Module 6《Films and TV Programmes》（外研版）

★ 【北京专用】2014届高考英语一轮复习方案课时作业：选修8 Unit 3 Inventors and inventions

★ 【人教版】2014届高考英语一轮复习指导考点针对练：选修7 unit2《Robots》

★ 2014届高考英语一轮复习必修2参考答案（外研版）

★ 四川省2016届高考英语一轮复习课时作业（39） Module 3 Literature 外研版选修8

★ 2017届江苏省淮安市新马中学高考牛津译林版英语一轮复习活动单：模块6 Unit 3《Understanding each other》

★ 【北师大版】2014届高考英语一轮复习指导课时作业：Unit 8 B卷 Word版含解析

★ 【北京专用】2014届高考英语一轮复习方案课时作业：必修3 Unit 2 Healthy eating

★ 2017届高考英语二轮复习书面表达限时测验：7（含解析）

★ 2014届高考英语一轮复习课时作业(二十七)必修5Module 3《Adventure in Literature and the Cinema》（外研版）