For British Airways staff, a winning telephone style is considered vital in handling the large volume of calls about bookings and flight times. They are trained to answer quickly,with their name, job title and a “we are here to help” attitude. The company has invested heavily in information technology to make sure that information is available instantly on screen.
British Airways also says its customer care policies are applied within the company and staff are taught to regard each other as customers requiring the highest standards of service.
Customer care is obviously here to stay and it would be a foolish company that used slogans such as “we do as we please”. On the other
hand, the more customers are promised, the greater the risk of
disappointment.
36.We can learn from Paragraph 2 that________.
A.complaining customers are hard to satisfy
B.unsatisfied customers receive better service
C.satisfied customers catch more attention
D.welltreated customers promote business
37.The writer mentions “phone rage”(Paragraph 3) to show that ________.
A.customers often use phones to express their anger
B.people still prefer to buy goods online
C.customer care becomes more attention
D.customers rely on their phones to obtain services
【2017届高考英语一轮复习课时作业14:Unit 4《Astronomy the science of the stars》(新人教版必修3浙江专用)】相关文章:
★ 2014届高考英语一轮复习课时作业(三十)必修5Module 6《Animals in Danger》(外研版)
★ 【人教版】2014届高考英语一轮复习指导考点针对练:选修7 unit4《Sharing》
★ 2014届高考英语一轮复习课时作业(四十二)选修7Module 6《The Worlds Cultural Heritage》(外研版)
★ 2017届江苏省淮安市新马中学高考牛津译林版英语一轮复习活动单:模块8 Unit 1《The written word》
★ 2014届高考英语一轮复习课时作业(四十七)选修8Module 5《The Conquest of the Universe》(外研版)
★ 【浙江专用】2014届高考英语一轮复习课时作业(三十一)选修7Unit 1《Living well》
★ 四川省2016届高考英语一轮复习课时作业(39) Module 3 Literature 外研版选修8
★ 四川省2016届高考英语一轮复习课时作业(47) Module 5 The Conquest of the Universe 外研版选修8
★ (安徽专用)2014届高考英语一轮复习方案 作业手册(16)模块6 《Unit 16 Stories》(含解析) 北师大版必修1
★ 2014届高考英语一轮复习课时作业(四十四)选修8Module 2《The Renaissance》(外研版)
最新
2017-04-24
2017-04-24
2017-04-24
2017-04-24
2017-04-21
2017-04-21