A brief act of kindness brings an unexpected insight.

　　I was shopping at a department store and had just __16__ the down escalator(自动扶梯) when I noticed a woman standing to the side. She looked about 65, and her expression told me she was scared. I turned toward her and asked, “Do you need __17__？” As the escalator continued moving I heard the woman reply __18__， “I’m afraid.” There was a hint of incredulity in her voice. “Want me to come back and get you？” I called to her. She nodded. But by the time I reached her, the woman had __19__. “I don’t think I can do it，” she said. I was suddenly aware that I had made a far greater investment than I expected. “I know we can do it，” I said. “I can hold on to you.” She looked down at the beast. Then her __20__

　　came back to mine, looking __21__. “This has never happened to me before，” she said, as much to herself as to me. I felt that her sudden fear had to do with the escalator’s mechanical nature. I __22__ her arm. “Shall we？” She made a little sound of alarm as we stepped on, but we’d __23__ the point of no return. She relaxed slightly as the stairs moved us downward. “I don’t understand this at all，” she said. As we neared the bottom, her nerves __24__ again, but we did fine. “I’m so grateful...” she began. “It was nothing，” I said. “I was happy to do it.” Happy, yes. I do very __25__ to help others. I am busy caring for a family and working full

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