Tom was embarrassed, but he is a survivor. He looked at his situation. He decided to __14__ admit his mistake and, rather than getting stuck in lawsuits (诉讼), he would focus his __15__ on saving and rebuilding his original business. He saw also that he had made a mistake by not listening to his __16__， and that he needed to learn from this __17__. He dealt with the crisis in a way that delighted people, who in turn __18__ respect for him. Old customers poured into his store. He and Gloria __19__ to changes in retailing (零售) and have built an even better business than before.

　　In the business world, it is natural to gain and lose, of __20__ Peterson's experience is an example. Only those who regard their mistakes as gifts and learn from them attract endless profits.

　　语篇解读：文章通过汤姆·彼得森的故事告诉我们：吸取一个教训，可以赢得一份礼物。在商界，胜败乃兵家常事。只有那些从自己犯的错误中吸取教训并将之作为礼物的人才能赚取无尽的利润。

　　1．A.popularity B．reputation

　　C．cause D．foundation

　　答案：B　popularity意为“普及，流行”；reputation意为“名声，名誉”；cause意为“原因；事业”；foundation意为“基础，地基”。根据此空后的“with their full satisfaction guarantee and friendly service”可知汤姆因为售后服务好赢得了极好的声誉，故B项正确。

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