(2016·郑州市毕业预测)Do you know that body language accounts for over 90% of a conversation? That's why communicating face to face is always better than a telephone conversation — __1__ if you are trying to sell something!

　　Your body language will give others a general __2__ of you and it will also show your emotions. It's very difficult to make your body __3__. It's easy to tell the difference between a __4__ smile of pleasure and a false smile. So if you understand body language codes (密码), it is usually possible to know what someone really __5__， whatever they may be saying with __6__.

　　Although much of our body language is universal, a lot is also __7__. Culture codes vary from one country to another and they can __8__ misunderstandings. Even simple gestures may have a completely different meaning in other parts of the world. For example, the circle __9__ made with three raised fingers means “OK” in the United States. But it is not universal. In Brazil, Greece and Germany it is a __10__ gesture showing disrespect and in Japan it means “money”！

　　In many Asian cultures, it is not appropriate for men and women to touch in public. Therefore, displays of affection such as __11__ hands or kissing are not __12__. In some parts of Asia, __13__， it is common for people of the same sex to hold hands as a sign of __14__.

　　Greetings vary according to the country and the sex of the people involved. In the west, it is appropriate to shake hands when you __15__ someone for the first time and both men and women can __16__ a handshake. In Indonesia, for example, a man will not offer a handshake to an Indonesian woman __17__ they are in a business situation.

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