It was unusually quiet in the emergency room on December 25.I didn’t think there would be any__1__，sighing about having to work on Christmas.Just then five bodies__2__at my desk，a pale woman and four children.

　　“Are you all__3__？”I asked.

　　“Yes，” she said weakly and lowered her head.

　　But when it came to__4__of their problems，things got a little uncertain. Two of the children had headaches，two children had earaches，__5__only one could tell me which ear was affected.The__6__complained of a cough but seemed to work to produce it.

　　I didn’t say anything but__7__that it might he a little while__8__a doctor could see her. She responded，“__9__your time；it’s warm in here.”

　　Then，I checked their chart. No address—they were__10__.The waiting room was warm.

　　I went back to the nurses station and mentioned we had a homeless__11__in the waiting room. The nurses，complaining of__12__on Christmas，turned to sympathy for a family just trying to get__13__on Christmas. The team went into action，much as we do when there’s a__14__emergency.But this was a Christmas emergency.

　　We were all__15__a free meal on Christmas Day，so we took back that meal and prepared a big dinner for our__16__.We needed presents.We__17__from different departments candies，fruits and other things__18__that could be presents. As seriously as we met the__19__needs of the patients，our team worked to meet the needs of a family who just wanted to be warm on Christmas.

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