74
You are speaking to a voice coming from someone you cannot see.So you can’t tell how the person on the line is reacting.It is easy for that person to give you the run-around.
75
If your complaint doesn’t require an immediate response, it often helps to complain by letter.If you have an appliance that doesn’t work, send a letter to the store that sold it.Be business-like and stick to the point.Don’t spend a paragraph on how your uncle John tried to fix the problem and couldn’t.
A.Shouting or acting rude will get you nowhere.
B.Complaining in person or by letter is generally more effective.
C.The worst way to complain is over the telephone.
D.Telephone complaint is never efficient.
E.The way to complain is to act business-like and important.
F.Besides, act important.
G.There are many ways to complain.
第Ⅱ卷(非选择题 共35分)
第四部分 写作(共两节,满分35分)
第一节 短文改错(共10小题;每小题1分,满分10分)
假定英语课上老师要求同桌之间交换修改作文,请你修改你同学写的以下作文。文中共有10处语言错误,每句中最多有两处。错误涉及一个单词的增加、删除或修改。
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