How exactly does better social awareness lead to less conflicts？Social awareness is the ability to recognize emotions in other people，and to handle them resourcefully.In situations when conflicts can easily arise，this skill is particularly useful.By identifying the emotions in our counterpart and then acknowledging these emotions，we can prevent a disagreement from turning into an open personal conflict.

　　As a conclusion，if you are feeling that you are too stressed，I encourage you to look at how you could develop your Emotional Intelligence further.

　　1．Which of the following can best replace the underlined word “escalates” in Paragraph 4?

　　A．Decreases.

　　B．Raises.

　　C．Relieves.

　　D．Substitutes.

　　2．In how many ways does great EQ help in stress management?

　　A．5.

　　B．4.

　　C．3.

　　D．2.

　　3．What do we know from the passage?

　　A．Getting angry 10 times a day at other people indicates that they’re annoying.

　　B．Decisions made during emotional waves can be thoughtless and regrettable.

　　C．Social awareness can remove interpersonal conflicts in the workplace.

　　D．When we are feeling too stressed，we had better look at our EQ level.

　　4．The structure of the passage is

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