主要内容：

　　写作目的；

　　描述具体情况（黑屏，无法使用）；

　　建议解决办法（更换或退钱）；

　　注意：1. 可适当增加细节，使行文连贯；

　　2. 词数100左右。

　　【参考范文】

　　Dear Sir or Madam，

　　My name is Li Hua, an exchange student from China. I’m writing to complain about the quality of the computer which I purchased from your store on October 14, 2015.

　　It unexpectedly went wrong a few days after I bought it. The monitor turned out to be a black screen while I was preparing an important report. I tried to restart it according to the instructions, but it still failed to work. Therefore, I’m sure there is something wrong with the computer. I am hoping that you direct me to a store where I may return the faulty item for a new one within the next 3 days. Since your store has gained a good reputation for customer satisfaction, I am confident you will process my complaint at your earlier convenience.

　　Looking forward to your early reply.

　　语言知识精析

　　重点单词精讲

　　考点1．aid　n. & vt.帮助；援助；资助

　　【教材原句】First aid is a temporary form of help given to someone who suddenly falls ill or gets injured before a doctor can be found.急救就是在找到医生之前对突然生病或受伤的人提供的一种暂时的帮助。

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