B. access the customer’s record quickly
C. update the process information online daily
D. contact the customer on the phone once a day
34. What can we learn about John Jackson from the report?
A. He should call 802-247-9999 for the information about his delayed baggage.
B. He will get back his delayed baggage in less than five days.
C. He must have filed his Delayed Baggage already.
D. He may not know anything about his delayed baggage during the first five days.
35. The purpose of the passage is ______.
A. to instruct the customers how to get back their delayed baggage
B. to provide information about the location of the delayed baggage
C. to inform the customers of the time when the delayed baggage can be found
D. to tell the customers the news that their delayed baggage was delayed
第二节(共5小题:每小题2分,满分10分)
根据短文内容,从短文后的选项中选出能填入空白处的最佳选项。选项中有两项为多余选项。
How to Care for Your Ears?
Ears not only let us hear, but they also paly a role in maintaining our balance, which is vital to our ability to function in daily life. Yet, we ignore them. We can’t even see our ears, except in a mirror. We take it for granted what they do for us day in and day out—until we notice something worng, such as when an earache strikes or when we start having to ask people to repeat what they say.
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