B. how its different engineers came for the repair
C. that all of the engineers didn’t give him any help
D. that he refuses to pay the company for their mistakes
D.推理判断题。根据文章最后一条c. The first and fourth visits lasted a total of thirty minutes. But in the invoice (发票), I have to pay for four visits of four hours’ work. I will not be paying the invoice for their mistakes and I do hope to receive your answers to these complaints. 他认为第一次和第四次的修理时间总计是半个小时,但是公司要求他付总共四次四个小时的费用,他认为中间两次是因为公司给出的错误信息导致维修失败,所以他不愿意为了公司的错误而承担另外三个半小时的费用。从这里得知Robert投诉的主要目的就是拒绝付修理费。故选D。
26.The first of Robert’s complaints is that________.
A. it took him three weeks to have the machine repaired
B. it took him nearly sixty days to get his machine repaired
C. it had been almost two months before the first engineer came
D. it took the engineer 3 weeks to find out something wrong with the machine.
27.The second and third engineers brought the wrong parts because________.
A. the company didn’t tell them exactly what they should do
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