Emotions are important for good decision-making and to keep friendly relationships with others around us．We admire people with determination whe have the ability to control their emotions when they face pressure，arguments or aggression(attack)．We also enjoy being with people who can express oo-operation and forgiveness．We need these emotions to be happy in our professional life as much as we need them in our private life．

　　The majority of problems at work are caused by unmet emotional needs．The emotional-intelligent manager knows bow to make out and manage the emotional needs of both the customers and his team．He or she．wants to help others feel respected，supported，helped，trusted，important，special，useful，needed and valued．

　　When our emotional needs are satisfled,we feel better，and when we feel better，we are more productive，patient，creative，open-minded，and caring．

　　Emotional intelligence requires that we develop our abilities in four main areas：

　　1)self-awareness

　　being aware of our emotions as they happen；

　　2)managing emotions

　　keeping a healthy balance of emotion and thinking；

　　3)recognizing emotions in others

　　it’s a great communicating skill；

　　4)handling relationships

　　managing emotions in others increases our popularity．our leadership ability and our

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