The method the writers are recommending could improve the processes, get rid of problems and lower the cost of consumption. Let us hope it happens soon.

　　68．The author doesn’t want to call his broadband service provider because

　　.

　　A．it will take a long time

　　B．he doesn’t expect them to be helpful

　　C．it will be difficult to explain the problem

　　D．he is afraid to be looked down upon

　　69．How did Toyota deal with faults in the producing process?

　　A．Faults were dealt with after accidents.

　　B．The assembly line was shut down more and more often.

　　C．Problems were identified and corrected during the process.

　　D．Workers were required to find fault with each other’s performances.

　　70．Which of the following actions can be called “lean consumption”?

　　A．Providers try to save the consumers’ time and trouble.

　　B．Producers correct and solve faults during the production.

　　C．Producers serve their customers for a standard fee.

　　D．Providers set up a help line to give advice to customers.

　　71．The author believes that lean consumption would

　　.

　　A．increase the number of help lines

　　B．make life easier for consumers

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