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Ⅰ.完形填空[2015·河北省石家庄一模]Communication is an important part of any relationship. Many of us are___1___to share our experiences or emotions with our friends. But when it's our turn to lend a(n) ___2___,we soon
become bored or are short of idea on how to
___3___ and offer advice.
That's because of what researchers call “listener burnout (倦怠)”. A friend might talk to us___4___, often complaining about the same___5___problems. When we offer quick advice to ___6___ the situation, we may be unconsciously trying to___7___ourselves from burnout. However, good listeners___8___their natural tendency to solve the others' problems hurriedly and to keep the
conversation brief.
To be a good___9___,you need to use “active listening”. It starts with the real
___10___
to
help others and think through their feelings. Don't ___11___ things. You can start by putting your
phone
___12___
and sitting close to your friend. Let your facial expressions
___13___
what he or she is
saying. ___14___
you are able to fully understand, acknowledge the other person's ___15___
by reflecting
them back: “That must be really hard for you.” Use___16___ words or even sounds such as “yes”, “right”, and “hmm” to ___17___ the other person to continue.
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