Firstly, the air－conditioner wouldn't work. When I asked the staff for help, se, the noise outside at night was so loud that we found it hard to fall asleep. I asked to change rooms, but was refused for the reason that the hotel was full. It was surprising that the waiters treated us in a very casual and indifferent manner.

　　I would like you to refund my money. Unless I get a satisfactory reply, I'll write to the Consumer Association.

　　Looking forward to hearing from you.

　　Yours faithfully，

　　Li Hua

　　考点集训(十四)　Unit 2　The environment

　　一、

　　　2.illegally　3.arrival　4.is decreasing　5.being operated

　　　7.Having suffered　8.to go　9.will　10.greedy

　　二、

　　　12.C　13.D　14.A　15.B　16.D　17.C　18.A

　　三、

　　　20.G　21.E　22.B　23.A

　　四、

　　　25.C　26.D　27.A　28.B　29.A　30.B　31.C　32.D

　　　34.B　35.A　36.D　37.C　38.D　39.A　40.A　41.B

　　　43.B

　　五、

　　　45.occurs　46.affecting　47.usually　48.worst

　　　50.a　51.before　52.was carried　53.to

　　六、

　　或

　　the old over the past 12 years. She often encourages her daughter—Celest,

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