16

　　The following steps are helpful.

　　1. Give yourself some time to think about the request before saying “no”.

　　If the request arrives via email, don’t reply right away.

　　17

　　If your boss asks you in person or on the telephone, request some time to give it thought and tell her you will get back to her by a specific time. Consider the request carefully to determine whether you have to say “no”.

　　2. Prepare your answer before telling your boss “no”.

　　Anticipate questions she might ask in response to your answer, and decide how you want to answer them. Rehearse your conversation with your boss out loud to help build your confidence before the real conversation.

　　3. Choose the right time and place to speak with your boss.

　　Have the conversation in private if your work situation allows you to get a moment alone with your boss. Keep in mind your boss’s workday pressures and work style. If she is a morning person and gets grumpy（脾气暴躁的）in the afternoon, be sure to speak with her before lunch.

　　4.

　　18

　　If your boss is asking you to take on more responsibility, that shows that she has faith in your ability to do the job. Acknowledge that it means a lot to you before telling her that you feel you cannot do it.

　　5. Tell your boss why you have to say “no” to the request.

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