16

　　My first reaction was to answer defensively．Later, I realized that I shouldn’t have felt that way．But how can I keep cool and effectively answer questions in this type of settings?

　　Answer: Congratulations on your new position! Presenting in front of your peers （同事）is a hard task in itself and it becomes much more difficult when a question-and-answer period is required! Question-and-answer periods are a great way to clarify the message and strengthen key points．

　　17

　　●

　　18

　　When a person is asking a question, show interest and a desire to understand the question by listening and asking for clarification．

　　● Buy time

　　When facing a hard question, most people can’t give an answer immediately．Buy time by repeating the question in your own words．

　　19

　　These techniques allow you to quickly organize your thoughts as well as to make sure you will be correctly answering the question．

　　● Suggest a private meeting.

　　A one-to-one meeting is a calmer setting than speaking in front of your peers．

　　20

　　A．Show your true interest．

　　B．Restate the question with respect．

　　C．Some ideas can be quite concrete．

　　D．There were many difficult questions．

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