C．the number of language immersion schools designed to teach a second language has decreased since 1962

　　D．the number of people who speak a language other than English at home has increased since 30 years ago

　　答案：D　细节理解题。从第六段的“While the number of people who speak a language other than English at home is still relatively small, it has more than doubled over the past 30 years”可知D项正确。

　　Ⅴ.短文填空

　　根据短文内容，从短文后的选项中选出能填入空白处的最佳选项。选项中有两项为多余选项。

　　No matter what type of business you run, it has to deal with things that go wrong from your customer's point of view. Complaints can be a great source of information for organizations to make corrections as well as further improvements. __1__

　　1. You should listen actively to what the customer has to say by maintaining comfortable eye contact.__2__

　　2．__3__ It's important for you to know that your apology must appear sincere to the customer, and not an empty excuse.And also you should show the customer you've accepted the responsibility and provide him with choices or otherwise assure you'll do something about his complaint.

　　3. Talk with the client and discover the best means to resolve his problem.__4__ In this case it's important to let your customer know an estimation (估计) of how long it will take to take action on his complaint.

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