Powerful, yes, but not always__6__.For years I dealt with my travel agent only by phone.Rani, my faceless agent whom I’d never met__7__, got me rock-bottom prices on airfares, cars, and hotels.But her cold voice really__8__me.I sometimes wished to__9__another agent.
One morning, I had to__10__an immediate flight home for a family emergency.I ran into Rani’s office__11__.The woman sitting at the desk,__12__my madness, sympathetically jumped up.She gave me a__13__smile, nodded while listening patiently, and then printed out the__14__immediately.“What a wonderful lady!” I thought.
Rushing out __15__ I called out over my shoulder, “By the way, what’s your name?” “I’m Rani,” she said.I turned around and saw a__16__woman with a big smile on her face waving to wish me a safe trip.I was__17__!Why had I thought she was cold? Rani was, well, so__18__.
Sitting back in the car on the way to the airport, I figured it all out.Rani’s __19__—her warm smile, her nods, her ‘I’m here for you’__20__—were all silent signals that didn’t travel through wires.
1.A.accepted
B.noticed
C.heard
D.met
2.A.came
B.moved
C.ran
D.developed
3.A.Thus
B.Yet
C.Then
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