Powerful, yes, but not always__6__．For years I dealt with my travel agent only by phone.Rani, my faceless agent whom I’d never met__7__， got me rock－bottom prices on airfares, cars, and hotels.But her cold voice really__8__me.I sometimes wished to__9__another agent.

　　One morning, I had to__10__an immediate flight home for a family emergency.I ran into Rani’s office__11__．The woman sitting at the desk，__12__my madness, sympathetically jumped up.She gave me a__13__smile, nodded while listening patiently, and then printed out the__14__immediately.“What a wonderful lady！” I thought.

　　Rushing out __15__ I called out over my shoulder, “By the way, what’s your name？” “I’m Rani，” she said.I turned around and saw a__16__woman with a big smile on her face waving to wish me a safe trip.I was__17__！Why had I thought she was cold? Rani was, well, so__18__．

　　Sitting back in the car on the way to the airport, I figured it all out.Rani’s __19__—her warm smile, her nods, her ‘I’m here for you’__20__—were all silent signals that didn’t travel through wires.

　　1．A.accepted

　　B．noticed

　　C．heard

　　D．met

　　2．A.came

　　B．moved

　　C．ran

　　D．developed

　　3．A.Thus

　　B．Yet

　　C．Then

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