The second project at the moment is the replacement of the roof.We are doing this section by section and planning the phases to minimize disruption.I apologize if “falling roof tiles”disturbed your stay.I offer no excuses for that.We have a strict set of house rules for our roof contractors and it's important to me that this work is well controlled.We do try our best to ensure that the renovation work does not disturb our guests.Please accept my sincere apologies.

　　Thank you once again for your comments and feedbacks.In the event that your travel schedule ever brings you back to Langkawi，I would be delighted if you would contact me directly—anne.scott@luxurycollection.com.It would be our pleasure to welcome you and your family once again to the Andaman and be given the opportunity to restore your faith in us.

　　Kind Regards，

　　Anne

　　【答案】　1－3　CCD

　　【语篇解读】　Andaman的一些修缮工作正在进行中，因此打扰了入住的旅客。作者写信回复客人的抱怨，并向他们致歉。

　　1．The beach isn't affected by the renovation work in the south wing because ________.

　　A．noisy work was prohibited there

　　B．it is far away from the south wing

　　C．the trees between them prevent the sound

　　D．it is much lower than the south wing in altitude

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