Ctrip, a major Chinese online travel agency, has received some requests from customers seeking to cancel their bookings on cruise ships after the incident. More than 50 tourists canceled their planned cruises, says Huang He, general manager of Xiyanghong Travel Agency in Suzhou in eastern ChinA s Jiangsu province. His company expects more people to withdraw (撤销) from such trips in the coming days. The Nanjing branch of Shanghai Xiehe Travel Agency, which organized the river excursion (游览) of the capsized Eastern Star, canceled its next cruise, which was to start on June 15. The private company said another trip, set for June 17,might also be canceled.
The cruise business in China is developing very fast as more Chinese take to this mode of luxury travel. Last year, more than 220 cruise ships set sail from Shanghai alone, with approximately 1.2 million passengers, according to the annual report on ChinA s cruise industry, prepared by Shanghai Center for International Cruise Economic Research, an industry body.
Most river cruise routes are between Hubei province's Yichang to Chongqing on the Yangtze River, says Chen Caiyin,public affairs manager of Ctrip's Beijing office. “We still have guests signing up for the cruise trip at the moment,” Chen says, adding that Ctrip has a procedure to refund money if their customers wish to cancel their cruise trip. Many travel agencies still offer tourism products on the Yangtze River. A five-day cruise on the river costs around 2,000 yuan ($322) at present—the usual price has not been changed after the tragedy, Chen says.
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