W:It's OK to me.I've stopped playing it for a long time.It's a very good sport,but it's not as popular in the UK as it is in China.
M:What about playing a game together sometime?
W:OK,though I think you're sure to win the game.
M:We'll see! I have to run now.See you Saturday.Two o'clock at the school gate.
W:Well,see you then!
Text 10
M:So,if everyone is here,I'll make a start.As you know,a few months ago
we asked some consultants to do a survey of the way we answer the
telephone across the group.They telephoned our offices and made enquiries
as customers normally would.Now,I'll begin with what they found out.First of all,they found out that on average we answer the phone after four
rings,which isn't bad,but we can still improve on it.Secondly,friendliness.Now,although some offices scored as high as 8 out of 10 for
friendliness,the consultants only gave the company as a whole 6 out of
10.On this point,they suggested that we use some good phrases on the
phone.I think we can choose some new hold music as well.And finally,efficiency.Now here,we did quite well.However,there were one or two
negative points which we still have to work on,such as always remembering
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