Ask some open-ended questions, which will allow you to figure out what intention he is hoping to satisfy.
This allows you to make sure that both you and the difficult person are on the same page.
C. It means that you repeat back some words he is using.
D. When difficult people express themselves orally, they generally want at least two things:
E. When you communicate with who have difficulty expressing themselves, they need your help.
F. Giving clear signals tell him that you have understood him completely.
G. You do this by nodding your head in agreement, making certain sounds of understanding.
Passage 2
For more than six million American children, coming home after school means coming to an empty house. 36_______ Some may hide. But all of them have something in common. They spend part of each day alone. They are called latchkey children. They are children who look after themselves while their parents work. 37_______
Lynette Long was once the headmaster of an elementary school. She said, “We had a school rule against wearing jewelry. A lot of kids had chains around their necks with keys attached. I was constantly telling them to put them inside shirts. There were so many keys. It never came to my mind what they meant.” 38________
She and her husband began talking to the children who had them. They learned of the impact working couples and single parents were having on their children. 39 _______ One in every three latchkey children the Logs talked to reported being scared. Many had nightmares and were worried about their own safety.
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