B. Threaten to take the seller to court .

　　C. Explain exactly what is wrong with the item .

　　D. Avoid having direct contact with the store manager .

　　23．What’s the best title of this passage ?

　　A. How to settle a consumer’s complaint

　　B. How to make an effective complaint

　　C. How to avoid buying a faulty item

　　D. How to deal with complaints

　　B

　　You may never think a documentary film could have aroused so much public enthusiasm in Chinese history. Nowadays everybody is talking about a new 7-part documentary called A Bite of China which was recently broadcast late at night on CCTV I. The documentary describes various gourmet items across the vast Chinese culinary landscape.

　　According to Taobao, China’s biggest online retail website, just five days after the series began to air, nearly 6 million people went to the site in search of various local specialties, particularly those mentioned in the documentary. More than 7.2 million deals were concluded. A ham producer from Yunnan Province saw his sales grow 17-fold in five days.

　　However, one can’t help but believe that the documentary’s popularity is probably linked to the endless stream of terrible food security issues that have emerged in recent years. In one well-received article, a netizen wrote, “I wonder how many felt so empty-hearted and sighed after watching the film. Blue-vitriol watered chive, formaldehyde sprayed cabbage, Sudan Red colored salty eggs, restaurants using gutter oil. The list is long…”

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