A:Good morning,can I help you?

　　B:I’d like to make　1　 complaint about my holiday in Hawaii last week. 

　　A:I’m sorry to hear that.What　2　(exact)was the problem? 

　　B:First of all,the bus　3　(take)us to the hotel broke down and we had to wait for over two hours in the terrible heat before a replacement arrived.Then when we got to the hotel,we found our room　4　(tidy). 

　　A:Oh dear,did you complain to the hotel?

　　B:Of course,　5　 we were told all the waitresses were off duty.That’s not all.The people in the room above sounded like they were having all-night parties,every night.I demanded　6　 room,but to my disappointment,the receptionist told me the hotel was full. 

　　A:Oh,I see.

　　B:And　7　(bad)of all,all the food in the hotel restaurant was awful.It was so bad　8　 we had to eat out all the time despite the fact that meals　9　(include)in the price of our holiday. 

　　A:I do apologize on behalf of our travel agency.I’d like to offer you a 20% discount as a gesture of goodwill.That is,you can get 400 dollars　10　. 

　　1.2.3.4.5.　 

　　6.7.8.9.10.　 

　　三、阅读理解

　　February 4,2017 saw the take-off of a new rising NBA star—Jeremy Lin.

　　Among professional basketball players,Jeremy Lin?s background is not typical.He graduated from Harvard University,which sends few players to the NBA,and he is the only Chinese-American NBA player.But when you watch him on the court,there is no doubt that he belongs there.He moves with speed and grace that demonstrate years of faithful practice,which is fueled by a love for basketball.

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