44,often complaining about the same
45
problems. When we offer quick advice to _46
the situation, we may be unconsciously trying to
47
0urselves from bumout. However, good listeners
48
their natural tendency to solve the other's problems hurriedly and to keep the
conversation brief.
To be a good__49
,you need to use "active listening". It starts with the real _50 to
help others and think through their feelings. Don't
51
things. You can start by putting your phone__
52
and sitting close to your friend. Let your facial expressions53一what he or she is
saying.__
54
you are able to fully understand,aeknowledge the other person's 55
by reflecting them back:"That must be really hard for you.”Use
56
words or even sounds such as“yes”, "right”,and"hmm"”t0
57
the other person to continue.
0f course,a.58
can be extremely hard if the other person is too critical.But don't get
defensive.Effctive listeners don't
59
negative criticism.Instead,they listen and understand
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