Please review the following information and sign below.

　　I certify that I have answered and provided all information honestly and accurately, to the best of my knowledge, and I give my permission to the public library to contact my references.

　　Applicant’s signature:

　　Rosa Chan

　　34.The main idea of Rosa’s answer to Question 1is that

　　.

　　A. she likes assisting readers and finding solutions to issues.

　　B. she interacts well with others and can use the Internet.

　　C. she can use a library catalogue and shelve books.

　　D. she enjoys reading and has library experience.

　　35.How are Rosa’s answers for Question 3 and Question 4 similar?

　　A. Both show that satisfied library customers leave with their needs met.

　　B. Both show the importance of understanding various media in the library.

　　C. Both show the importance of customers asking library staff for assistance.

　　D. Both show that library clerks need to know how to deal with customer complaints.

　　36.Which detail proves Rosa is well qualified for this job?

　　A. Rosa wants to create a positive environment for customers.

　　B. Rosa volunteered as a library assistant for two years.

　　C. Rosa enjoys the cheerful atmosphere at the library.

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