31. When people find that their purchase is unsatisfying , the first thing they should do is to __________ .

　　A. complain personally to the manager

　　B. threaten to take the seller to court

　　C. write a firm letter of complaint to the store of purchase

　　D. show some written proof of the purchase to the store

　　32. How can a consumer make his or her complaint more effective , according to the passage ?

　　A. Make polite and general statements about the problem .

　　B. Threaten to take the seller to court .

　　C. Explain exactly what is wrong with the item .

　　D. Avoid having direct contact with the store manager .

　　33. What’s the best title of this passage ?

　　A. How to settle a consumer’s complaint

　　B. How to make an effective complaint

　　C. How to avoid buying a faulty item

　　D. How to deal with complaints

　　B【2015年重庆一中高2016级高三上学期摸底】

　　Here are some traditional German beer games .

　　Beer Boot Pass

　　A very , very popular game played in Germany is the beer boot pass ( Bier Boot ) , which has gained popularity all over the world . The game is usually played to pin the next round of beer on a person . In this , a full glass of beer is passed around in the group—there are some rules for this—it has to be tipped every time before it is passed and not a drop of beer must be spilled . The second-to-last person who finishes the beer must pay for the next round . The game then becomes all about judgment because either you drink the entire beer or have a sip and pass it on . You never know who the second to last person will be , so the uncertainty and excitement makes the game a favorite .

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