A.Never interrupt or start speaking until they’ve finished.
B.You can bring in as many new customers as you want.
C.So customer service is important and you should know how to improve it.
D.Finding out the needs of the customers is another important customer service tip.
E.Making customers feel they are important is an excellent way to serve them better.
F.It’s the quality of service that determines whether the customer remains with the company.
G.More companies are finding that their customer service should not be limited to stores.
Ⅲ.书面表达
假如你是李华,请你针对学校部分学生随意践踏草坪的现象,起草一份倡议书发表在校英文报上,倡议全体学生共同努力创建绿色校园。倡议书的内容包括以下几个方面:
1.以班为单位,在校园里认领一片草坪,定期进行必要的养护和杂草处理;
2.每个班想一句与保护草坪相关的口号,制成告示牌,立于所认领的草坪上;
3.养成良好习惯,不在草坪上乱扔垃圾,不随意践踏草坪,见到垃圾主动捡起来。
注意:1.词数:100左右;
2.可以适当增加细节,以使行文连贯。
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