“You can't hold a plane for every late customer,but I think we would all agree that the pilot absolutely made the right decision,”Southwest spokeswoman Marilee McInnis said.“I don't think you could ask for a better example of great service for our customers.It gives you a sense of pride that our pilot took such an action.”
【语篇解读】 对于航空公司来说,乘客就是上帝。
1.What caused Dickinson to arrive late?
A.A terrible accident on his way to the airport.
B.Too many passengers in the airport.
C.A panic at the airport.
D.His old age and slow movement.
解析 事实细节题。“A long line at Los Angeles International Airport's security checkpoint had kept him from getting to his gate on time.”说明当时过安检的人很多,影响了他按时登机。
答案 B
.The underlined word “exemplary” in the seventh paragraph means “________”.
A.admirable
B.blamable
C.sympathetic
D.shocking
解析 猜测词义题。从上文的however以及下文航空公司发言人的话中我们可以看出“虽然一般情况下
飞行员是不能这么做的,但对于特殊情况下飞行员的特殊处理公司是理解和支持的。”
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